Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: 08/04/2024

1. Privacy Notice

We value your privacy and are dedicated to safeguarding it. This policy outlines how we process any Personal Information you provide via The AI Solution Group Websites.
For the purposes of this Privacy Policy, the term “Websites”, shall refer collectively to www.TheAISolutionGroup.ai as well as the other websites that The AI Solution Group operates and that link to this Privacy Policy. 
We, The AI Solution Group, are the data controller of your Personal Information. We recommend that you read through this policy thoroughly to gain a clear understanding of our privacy practices.
This Privacy Notice will notify you of the following:
  • What information we collect
  • With whom it is shared
  • How it can be corrected
  • How it is secured
  • How policy changes will be communicated
  • How to address concerns over misuse of personal data

2. Information Collection, Use, and Sharing

There are two ways in which we collect data:
  • Data provided directly by you
  • Data collected through third-party services

2.1 Information You Provide to Us

We collect data directly from you during your communication with us regarding our services. This is the data that you provide to us.

  • From Websites or Events: We may collect any Personal Information that you choose to send to us or provide to us, for example, on an online form or if you register for a The AI Solution Group webinar. If you contact us through the Websites, we will keep a record of our correspondence.
We are the sole owners of the information collected on this site. We only have access to / collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organization, other than as necessary to fulfill your request (e.g. order fulfillment).
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to policies.

2.2 Information We Automatically Collect

In addition to the data that you provide, we also use third-party tools to facilitate, operate, and manage our website. These tools use cookies and other tracking technologies.
  • When you use the Websites: When you visit the Websites, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website. We also use various technologies to collect information which may include saving cookies to users’ computers.

3. Your Privacy Data Subject Rights

3.1 What are my Data Subject Rights?

Data subjects may have numerous rights in relation to their personal data. You have the following data protection rights:
  • The right to access your data / make a subject access request (SAR): Data subjects may request in writing copies of their personal data. However, compliance with such requests is subject to certain limitations and exemptions and the rights of other individuals. Each request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and any payment permitted by law, where applicable.
  • The right to update or correct your data / right to rectification: Data subjects may request that we rectify any inaccurate or incomplete personal data.
  • The right to object to the use of your data: Data subjects have the right to object to processing including automated processing and profiling. We do not make automated decisions about data subjects. However, we may rely on information provided by third parties such as credit reference agencies which may score data subjects on the basis of automated decisions. Profiling may be carried out for business administration purposes, such as monitoring trends in User visits of our website and in order to deliver relevant ads to Users’ devices. We will comply with valid objection requests unless we have a compelling overriding legitimate ground for the continuation of our processing or we have another lawful reason to refuse such request. We will comply with each valid opt-out request in relation to marketing communications.
  • The right to restrict the use of your data: Data subjects may request that we restrict our processing of their personal data in various circumstances. We will comply, unless there is a lawful reason for not doing so, such as, a legal obligation to continue processing your personal data in a certain way.
  • The right to transfer your data to another data controller / right to data portability: In certain circumstances, data subjects may request the controller to provide a copy of their personal data in a structured, commonly used and machine-readable format and have it transferred to another provider of the same or similar services. We will comply with such transfer request. Please note that a transfer to another provider does not imply erasure of the data subject’s personal data which may still be retained for legitimate and lawful purposes.
  • The right to the erasure of your data: Data subjects may request that we erase their personal data. We will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping the personal data, such as, our business record retention obligations that we have to comply with.
  • The right to withdraw consent: Data subjects may at any time withdraw their consent to the processing of their personal data carried out by us on the basis of their previous consent. Such withdrawal will not affect the lawfulness of processing based on such previous consent.
  • The right to opt-out: Data subjects may choose to opt out of data collection and sharing practices.
  • The right to lodge a complaint to the relevant data protection authority: We suggest that data subjects contact us about any questions or complaints in relation to how we process their personal data. However, each data subject has the right to contact the relevant supervisory authority directly.

3.2 How can I exercise my data subject rights?

If you would like to access, review, update, rectify, and delete any Personal Information / Personally Identifiable Information (PII) we hold about you, or exercise any other data subject right available to you under law, you may submit your requests to us through the following channels:
Please note that we may ask you to verify your identity before responding to your request to protect the security of your Personal Information. You may also be required to make any payment permitted by law, where applicable.
We may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

3.3 Our Response to Universal Opt-Out / Do-Not-Track Mechanisms

Where the applicable regulations require us, we honor the opt-out (also known as Do-Not-Track) signals you send to us by universal opt-out mechanisms.
Universal opt-out mechanisms are tools designed to give you more control over your online privacy by simplifying the process of opting out of data collection and sharing practices. You can set your preferences through your browser, and once it sends your opt-out preferences to us, we will honor your request.

3.4 The California Consumer Privacy Act

Under the California Consumer Privacy Act (‘CCPA’), California residents have certain rights regarding the Personal Information that businesses have about them. This includes the rights to request access or deletion of your Personal Information, as well as the right to direct a business to stop selling your Personal Information.
California residents are entitled to ask us for a notice identifying the categories of personal Information which we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: privacy@TheAISolutionGroup.ai.

4 Protecting Your Child’s Privacy

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

5. Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any Personal Information on our site.
Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies. For more on our use of cookies, please see our Cookie Policy.

6. Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personal Information.

7. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to Personal Information. The computers/servers on which we store Personal Information are kept in a secure environment.

7.1 Subcontractors

We also ensure that our sub-contractors are aware of our privacy policy and receive regular updates on our security practices.

7.2 Data Retention

The duration for which we retain each specific category of personal data depends on the processing purpose for which it was collected. We will store your personal data only for as long as it is necessary to fulfill the specific processing purpose for that category of data.
Following the deletion of your Personal Information from our database, the related backup data will be deleted, generally within 7 days.

8 Third-Party Sharing and Location of Your Data

To facilitate and make our website accessible to visitors, we engage third-party companies and individuals ('Subprocessors') who may require access to your Personal Information.

8.1 Subprocessors

We may choose to use third-party services to personalize content and serve you with relevant ads. We may choose to use third-party social media tools on our website to enable sharing from our website. We may choose to use 3rd party analytical software to gather statistical information about our website visitors. These services may share content you provide to 3rd parties, and may use cookies and other tracking technologies. These include:
  • Google Analytics
  • Cloudflare
  • Microsoft Azure
  • Amazon AWS
Please note that these service providers only have access to your Personal Information to perform the tasks we have assigned to them, and they are obligated not to disclose or use it for any other purpose.
These providers are considered our data processors and are contractually bound to keep your Personal Information secure and confidential. They may only use your data for the purposes outlined in our agreement with them.
Some of these third-party service providers may track your online behavior over time and across different internet websites or online services. However, we do not have control over their data collection practices or the use of your Personal Information. Therefore, we encourage you to review their privacy policies before consenting to the use of their services on our website.

8.2 Location and Transfer of Your Data

We store your data in the following locations:
  • USA
However, some of these third-party service providers may be located in countries outside these locations. In such cases, we ensure that your data is transferred based on appropriate safeguards, such as adequacy decisions, standard contract clauses, or another transfer tool.
We take all reasonable steps to ensure that your data is treated securely and that no transfer of your personal data will take place to an organization or a country unless adequate controls are in place to safeguard your data and other Personal Information. We are committed to maintaining the security of your Personal Information and protecting your privacy rights.

9. Changes to the Privacy Notice

We’re constantly trying to improve our Websites, so we may need to change this Privacy Notice from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites when we are required to do so by applicable law. You can see when this Privacy Notice was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Notice.

10. Contact Us

If you have any questions about our Privacy Practices or this Policy, our Data Protection Officer contact details are: